Error Codes

SSO_UNKNOWN_ERROR

An unknown error occurred. Please try logging in again, or contact support and provide the generated error code.

SSO_SPS_CONNECTION_ERROR

An error occurred. Please try logging in again, or contact support and provide the generated error code.

SSO_MISSING_USERNAME

A value for the username or email attribute was not found in the SSO response from your server. This attribute is required. Please make sure the response from your Identity Provider contains an attribute matching the Username field in your SSO Connection settings

SSO_SAML_MISSING_SSO_BINDING

A single sign on binding URL was not found in your SAML settings. This value is required for SP-initiated logins. Please check you SSO connection settings and try again.

SSO_SAML_INVALID_DECRYPTION_CERT

There was an error while decrypting the SAML response. Please check whether the encryption certificate in your identity provider matches the encryption certificate in the Service Provider metadata file generated for your SSO connection.

SSO_SAML_INVALID_AUDIENCE_RESTRICTION

There was an error in the audience restriction in the SAML response. Please verify whether the correct value is set in your identity provider. This is expected to match the Assertion Consumer Service Location provided in the Service Provider metadata file generated for your SSO connection.

SSO_SAML_INVALID_RECIPIENT

There was an error in the Recipient URL in the SAML response. Please verify whether the correct value is set in your identity provider. This is expected to match the Assertion Consumer Service Location provided in the Service Provider metadata file generated for your SSO connection.

SSO_SAML_VALIDATION_ERROR

There was an error while validating the SAML response. Please verify the settings in your identity provider and in your Qualtrics SSO connection configuration and try again.

SSO_OAUTH_INVALID_ID_TOKEN

There was an error while validating the ID Token. Please check the Public Keys Endpoint, Token Issuer, and Algorithm(s) used for signing ID Token fields and try again.

SSO_OAUTH_INVALID_OR_MISSING_EMAIL_DOMAIN

The user trying to log in does not have an email that matches the valid email domains. Please check the Valid Email Domains field under User Provisioning Options and try again.

SSO_OAUTH_USER_INFO_ERROR

Error with fetching user info with token. Please check the User Information Endpoint and Authenticated Request Type Binding Type fields and try again.

SSO_OAUTH_ACCESS_TOKEN_ERROR

Error with fetching access token. Please check the Client Secret, Token Endpoint, and Token Endpoint Authorization Methods fields and try again.

SSO_OAUTH_AUTHORIZATION_URI_ERROR

Failed to generate OAuth Client Request. Please check the Client ID, Authorization Endpoint, and Scope fields and try again.